Refund and Return Policy
Understand Oreshka Seeds' commitment to customer satisfaction. Explore our clear guidelines on order cancellations, delivery delays, damaged products, and more. Your trust is our priority.
Please note: This policy is subject to change, and customers are advised to review it regularly for any updates.
Refund and Return Policy
Order Processing and Shipment:
Orders are processed and shipped within 3 working days from the date of payment.
Order Cancellation:
Customers have the right to cancel their order before it has been shipped by the seller.
Delivery Delays:
If an order does not arrive within the expected timeframe, the seller may request the customer to wait an additional 1-2 weeks. This is due to potential postal delays that are beyond the control of both the seller and the buyer.
Extended Delays:
If the delay is significantly long, the customer has the right to request a refund or ask the seller to reship the order at the seller's expense.
Damaged Seeds:
If the seeds arrive damaged, customers should provide video or photo evidence and send it to Oreshka-pitomnik@mail.ru. Upon verification, the seller will replace and reship the order at their own cost.
Political Interference's:
If an order does not reach the customer due to political reasons, neither a refund nor a free replacement can be provided. Both the buyer and seller bear the risk in such situations.
Customs Issues:
If an order is held up due to customs inspections and the customer has no influence over the outcome, neither a refund nor a free replacement will be provided.
Orders are processed and shipped within 3 working days from the date of payment.
Order Cancellation:
Customers have the right to cancel their order before it has been shipped by the seller.
Delivery Delays:
If an order does not arrive within the expected timeframe, the seller may request the customer to wait an additional 1-2 weeks. This is due to potential postal delays that are beyond the control of both the seller and the buyer.
Extended Delays:
If the delay is significantly long, the customer has the right to request a refund or ask the seller to reship the order at the seller's expense.
Damaged Seeds:
If the seeds arrive damaged, customers should provide video or photo evidence and send it to Oreshka-pitomnik@mail.ru. Upon verification, the seller will replace and reship the order at their own cost.
Political Interference's:
If an order does not reach the customer due to political reasons, neither a refund nor a free replacement can be provided. Both the buyer and seller bear the risk in such situations.
Customs Issues:
If an order is held up due to customs inspections and the customer has no influence over the outcome, neither a refund nor a free replacement will be provided.