Please note: This policy is subject to change, and customers are advised to review it regularly for any updates.
Refund and Return Policy
Order Processing and Shipment:
Orders are processed and shipped within 3 working days from the date of payment.
Customers have the right to cancel their order before it has been shipped by the seller.
If an order does not arrive within the expected timeframe, the seller may request the customer to wait an additional 1-2 weeks. This is due to potential postal delays that are beyond the control of both the seller and the buyer.
If the delay is significantly long, the customer has the right to request a refund or ask the seller to reship the order at the seller's expense.
If the seeds arrive damaged, customers should provide video or photo evidence and send it to Oreshkafirstname.lastname@example.org. Upon verification, the seller will replace and reship the order at their own cost.
If an order does not reach the customer due to political reasons, neither a refund nor a free replacement can be provided. Both the buyer and seller bear the risk in such situations.
If an order is held up due to customs inspections and the customer has no influence over the outcome, neither a refund nor a free replacement will be provided.